ProBase offers eCommerce integration services for companies looking to join the electronic payment initiative and offer twenty-four hour availability to their customers.
What is e-commerce integration?
Why Should My Business Integrate ?
ECommerce integration is the coordination between a company’s eCommerce site and back-end accounting and inventory (ERP) system. Proper integration enables the flow of information bidirectionally between the two systems meaning data only needs to be entered into the system once. This results in various efficiencies such as inventory levels automatically updating in two places:
- at the back-end as product is sold on the site, and
- at the front-end as product gets added into inventory.
While many eCommerce businesses currently have one-way integration or batch updates, true eCommerce integration is achieved by two-way, real-time flow of data, such as that provided by Aphix’s eCommerce and mobile apps cloud platform.
Integrating your eCommerce sales channels with your ERP system allows you to operate more efficiently as a business in several key ways. Your main types of data – order, inventory, item, customer and shipping/tracking – are communicated between your once independent systems. ProBASE’s real-time eCommerce integration will automatically pass data between your systems.
Manual hand-keying , updating product information and then uploading to your web-store is a significant burden faced by many businesses. Relying on decimating inventory across your systems by hand, or not being able to do it all, can cause you to oversell. When these processes aren’t automated, mistakes are common. Shipping addresses can be entered wrong. Incorrect inventory levels can lead to overselling. Product information could be incomplete, incorrect, or missing. Ultimately, when two-way integration is not in place, your customer experience is at stake.
Benefits of eCommerce ERP Integration
- Reduce manual entry to save time and increase output while reducing errors, when entering order, inventory, item, customer and shipping data.
- Streamline inventory synchronization, track updates, and provide accurate inventory levels to customers, without hiring staff to manage these tasks.
- Automatically notify customers when orders have been shipped and allow them to track the delivery of products.
- Simplify how you manage price and product changes to inventory.
- Be flexible enough to add multiple online (web-stores and marketplaces) and offline (brick & mortar) sales channels, without losing operational efficiency.
- Handle increased demand in online orders without extra resources.